At Mixr-Fixr we strive to maintain clear and effective communication with our valued customers regarding any services or repairs to be performed. To ensure the smooth and timely processing of repairs, we have outlined the following policy regarding customer contact, billing, and equipment ownership:
We will make every effort to communicate with the customer prior to initiating any repairs or services on their machine. This includes phone calls, emails, and any other appropriate method of communication. After our initial attempt to contact the customer, they will have a two-week window to respond and confirm if they wish to proceed with the repairs.
If the customer does not respond within the two-week period, we will proceed with the repairs or services necessary to address the issue with the machine. A bill will be issued to the customer for the cost of the repairs or services rendered.
The customer will have 60 days from the date the bill is issued to settle the payment in full. If payment is not received within this 60-day period, we reserve the right to take possession of the machine.
If payment has not been received within the 60-day timeframe, the machine will be considered the property of Mixr-Fixr and may be retained, sold, or disposed of at our discretion.
By using our services, the customer acknowledges and agrees to this policy.
For any questions or concerns, please contact our customer service team at service@Mixr-Fixr.com.
Thank you for having Mixr-Fixr service for your machine.